My Aged Care Navigator
MyAgedCareNavigator.com.au
Last updated: April 2026
Who we are
My Aged Care Navigator is an independent aged care information and navigation service. We are not affiliated with, endorsed by, or connected to the Australian Government, My Aged Care, Services Australia, or any aged care provider.
What information we collect
When you use our assessment tool, we may collect:
– Your name and contact details (email address, phone number)
– Information about the person needing care, including their age, living situation, and care needs
– Financial information including approximate asset values, income, pension status, and home ownership details
– Your preferences regarding care type, location, and urgency
Why we collect this information
We collect your information for the following purposes:
– To prepare your personalised aged care cost assessment
– To communicate with you about your assessment and any follow-up questions
– To improve our service based on the types of enquiries we receive
– To connect you with aged care providers or financial advisers where you request this
How we handle your information
Your information is kept strictly confidential. We will never sell, rent, or share your personal or financial information with any third party without your explicit consent.
If you request a referral to an aged care provider or financial adviser, we will only share your information with that specific party and only with your prior agreement.
We store your information securely using industry-standard encryption and access controls.
Australian Privacy Act compliance
We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). You have the right to:
– Access the personal information we hold about you
– Request correction of any inaccurate information
– Request deletion of your information
– Withdraw your consent to us holding your information
– Lodge a complaint about how we handle your information
To exercise any of these rights, contact us at the details below.
Cookies and analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This data is anonymised and does not identify you personally. We may also use tracking pixels from advertising platforms (such as Google Ads and Meta) to measure the effectiveness of our advertising.
You can disable cookies in your browser settings at any time.
Third-party services
Our assessment forms are hosted by Tally.so. When you submit a form, your data is processed by Tally in accordance with their privacy policy. We also use Google Sheets to manage assessment data securely.
Data retention
We retain your information for as long as necessary to provide our service to you. If you request deletion of your data, we will remove it within 30 days.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
If you have any questions about this privacy policy or how we handle your information, please contact us at:
Email: [email protected]
If you are not satisfied with our response to a privacy concern, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.